Frequently Asked Questions

Value & Scarcity

Cashmere is rare and labour-intensive to produce. Each goat produces only about 150–200 grams of usable fibre per year, and the fibre must be carefully hand-combed during the spring moulting season. The limited supply and skilled processing contribute to its premium value.

A single goat produces only 150–200 grams of usable fibre per year, while one sweater requires approximately 300–500 grams.

This means it can take the fibre of 2–3 goats to produce just one sweater, highlighting how rare true cashmere is.

Cashmere goats produce fibre once per year during the spring moulting season, making it a naturally limited and exclusive resource.

Cashmere combines exceptional softness, warmth, and durability. With proper care, a high-quality garment can last for many years, making it a timeless wardrobe investment.

We focus on authentic Grade A Mongolian cashmere, natural fibres, and direct sourcing. By combining premium materials with real industry experience in Mongolia, we offer genuine luxury cashmere designed to last.

Mongolian Cashmere Advantage

Mongolian cashmere has longer fibres and finer diameters, which produce softer, more durable garments that maintain their quality over time.

No. Inner Mongolia is a province in China, while Mongolia is an independent country. Inner Mongolia averages around –20°C, while Mongolia reaches –40°C, producing superior fibres. The term “Inner Mongolian cashmere” is often used as a marketing term but is not the same.

We use Grade A cashmere, the highest quality available, known for its exceptional softness, strength, and durability.

  • Grade A: 14–16 microns – finest and softest
  • Grade B: 16–18 microns – slightly thicker
  • Grade C: 18–19 microns – coarser fibres

We only use Grade A fibres for premium quality.

Mongolian cashmere production is both labour-intensive and capital-intensive.

  • Goats are hand-combed once a year by herders
  • Fibres are processed using advanced machines costing over $1 million
  • Garments are finished and refined by skilled human labour

This combination of traditional methods, advanced technology, and craftsmanship creates true luxury cashmere.

Despite advanced machinery, human craftsmanship plays a key role in knitting, shaping, and finishing garments, adding an artisanal quality often missing in mass-produced clothing.

Mass-produced cashmere often prioritizes volume and lower cost, while Mongolian cashmere emphasizes quality, fibre length, and traditional sourcing methods.

Understanding Cashmere

Cashmere fibres are extremely fine and smooth, making them softer and more comfortable than traditional wool.

Yes. Cashmere can be up to three times warmer than wool while being lighter.

Yes. Cashmere naturally keeps you warm while remaining breathable, making it suitable for multiple climates.

Yes. Cashmere is breathable and ideal for cool evenings and air-conditioned environments.

Yes. Its fine fibres make it gentle and non-irritating.

Why Kanz Cashmere

No. Our cashmere is 100% natural and undyed, preserving its softness and natural colour.

Cashmere that has been chemically treated to be machine washable.

We prioritise natural, untreated fibres, as chemical processing can weaken softness and durability.

No, we only stock 100% cashmere

We use only Grade A cashmere, the highest quality available. This ensures our garments are softer, stronger, and longer lasting, giving you true luxury quality.

Most of our products are made using natural, undyed cashmere, preserving the fibre’s original softness and character. We also do not sell superwashed cashmere, as chemical treatments can weaken fibres and reduce long-term quality.

We focus on quality over quantity. Unlike mass-produced alternatives, our cashmere is carefully sourced and produced using a combination of traditional methods, advanced technology, and skilled craftsmanship, ensuring a more premium and authentic product.

Sizing, shipping & Return Policy

If you're between sizes or unsure, we usually recommend sizing up for a more relaxed look — especially for knitwear designed with movement and ease in mind.

No. Slight variations can occur between styles.

We do not have a retail store, but we are based in Durban and may arrange viewings upon request.

We offer free shipping on all orders.

Delivery typically takes 3–7 working days, depending on location.

We do not offer refunds, but we provide a 14-day exchange policy.

You may return items within 14 days for:

  • A different size (if available)
  • Store credit

Care Instructions

Not recommended, as it may damage fibres.

Lay flat to dry. Never hang while wet.

Yes, using a steam iron on low heat.

Always fold, do not hang.

Store clean garments with cedar wood or lavender in breathable bags.

  • Air Out Frequently: If you live in a humid climate, regularly air out your cashmere in a well-ventilated area.
  • Remove Odors: If your cashmere develops a musty smell, it can be refreshed by gently steaming it, rather than fully washing it.
  • Use a Dehumidifier: In very humid conditions, running a dehumidifier in the room where you store or wash your clothes can keep moisture levels within the recommended 45-55% range.

If your cashmere gets wet (e.g., from rain or snow), simply shake off excess moisture and let it dry naturally in the shade in a well-ventilated area, laid flat.
  • Avoid Heat Sources: Never dry cashmere near radiators or other direct heat sources, as this can cause it to shrink and ruin the fabric.

  • Never Hang Wet Cashmere: Hanging wet cashmere will cause the fabric to stretch and lose its shape.
  • Roll in a Towel: After washing, lay the garment flat on a clean, dry towel. Roll the towel up with the garment inside, pressing gently to absorb excess water.
  • Dry Flat: Lay the garment flat to dry on a drying rack or a dry towel, reshaping it to its original form, away from direct heat or sunlight

  • Keep in Dry Areas: Store in a cool, dry place like a dresser or wardrobe. Avoid damp basements, attics, or garages.

Yes, if hung improperly. Always fold garments to maintain shape.

Light pilling is natural and can be removed with a cashmere comb.

With proper care,  high-quality cashmere items can last for decades, often becoming cherished, long-lasting wardrobe staples. Many individuals report owning, wearing, and loving cashmere sweaters that are over 20–30 years old, as premium cashmere fibers are resilient and do not degrade quickly like synthetic materials.

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